| Contact us | Help
Please Sign In
 
To avoid navigation issues, please see System Requirements.
IE users: Please display blocked content from the info-bar.
Click here if you are having trouble signing in.
Sign Up
It's fast and easy. You're done in minutes.

I want to hire professionals
  • Post your projects
  • Connect with service providers
  • Manage and pay for your work online

I want to find work on Elance
  • Get an Elance profile
  • Connect with employers & bid on projects
  • Receive new postings daily

Forgot Username?
Enter your registered email address, and we will send your username to you.
Email:
Forgot Password?
Enter your information below, and we will send you instructions to change your password.
Username:
Email:
Find Professionals
Find Work
Skills Central
MyElance
Water Cooler
search
> Elance Home > Main Help > Billing and Payment Help > I have not received my withdrawal
Still need help? Go back and look up other answers or send us a help request.
 Search Help
 
search
Resources

Questions/FAQs

Water Cooler

Employer Guide

Provider Guide

Elance University

Request Help

See Help Topics About

Help Overview
Buyer
Service Provider
MyElance
Billing and Payment
Terms of Service

I requested a withdrawal from my Elance account and have not received it, what should I do?

If you requested a check withdrawal and have not received the check after 30 days please click the 'Contact Us' link above, choose the 'WIRE/ACH/Check Transfer' option to notify our billing department.  In the email form, include the dollar amount and the date you requested the withdrawal.

If you requested an ACH transfer and have not received payment after 4 business days please click the 'Contact Us' link above, choose the 'WIRE/ACH/Check Transfer' option to notify our billing department.   In the email form, include the dollar amount, bank details, and the date you requested the withdrawal.

If you requested a wire transfer withdrawal and have not receive payment after four weeks please click the 'Contact Us' link above, choose the 'WIRE/ACH/Check Transfer' option to notify our billing department.  In the email form, include the dollar amount, banking details, and the date you requested the withdrawal.

If you requested a PayPal withdrawal and have not receive payment after 2 business days please click the 'Contact Us' link above, choose the 'PayPal/Payoneer' option to notify our billing department.  In the email form, include the dollar amount, your PayPal email address and the date you requested the withdrawal.

If you requested a Payoneer withdrawal to your Elance Prepaid MasterCard and have not receive payment after 5 business days please click the 'Contact Us' link above, choose the 'PayPal/Payoneer' option to notify our billing department.  In the email form, include the dollar amount and the date you requested the withdrawal.